HiringOS

Terms of Service

Version 1.0. Effective September 19, 2026.

Website, HiringOS Platform, RecruiterOS, SearchOS, and Billing & Payment Provisions Xenspire Group Inc. d/b/a OneSource Professional Search Effective November 4, 2026 | Consolidated Version 1.6 Applies to onesourcepros.com, hos.onesourcepros.com, talentconnect.onesourcepros.com, and Talent Vault previews within HiringOS or through client-specific links. Part I — Website and Platform Terms

  1. Scope and agreement These Terms of Service ("Terms") govern the OneSource Professional Search public website, HiringOS employer platform, Talent Connect individual portal, associated Talent Vault functionality, and the RecruiterOS and SearchOS products when purchased under an authorized order. The contracting business is Xenspire Group Inc. d/b/a OneSource Professional Search ("OneSource," "we," or "us"). This single document combines general platform terms, HiringOS service terms, and billing and payment terms. Business customers accept these Terms at account registration. Individual candidate accounts accept the provisions applicable to individual accounts and do not incur employer-facing recruiting fees by registering. Our Privacy Policy and Candidate Privacy Notice separately describe personal-information practices. Within these Terms, Part II sets out common HiringOS service provisions, Schedule A applies to RecruiterOS, Schedule B applies to SearchOS, and Part III governs billing and payment. The approved Hiring Kit, Search Order, installment schedule, or separately accepted Payment Terms Agreement controls specific commercial particulars expressly agreed for that order; otherwise these Terms govern. No order may waive mandatory legal protections.
  2. Acceptance, organizational authority, orders and versioning A person creating a business account represents that the person is at least 18 years old and authorized to bind the organization to these Terms. Individual candidates represent that their registration information is accurate and that they meet applicable eligibility requirements. OneSource records accepting user, account type, timestamp, and accepted version. Account registration establishes acceptance of these Terms. Subsequent approval of a Hiring Kit, Search Order, add-on, or purchase separately authorizes that specific transaction, including scope, Hiring Credit redemption, eligible wallet funds, fees, and future payment milestones; it is not a second acceptance of the full Terms. Draft quotes or unapproved Hiring Kits do not constitute activated orders.
  3. Portals and separate account roles The public website at onesourcepros.com provides business and recruiting information and routes visitors to the appropriate application. Business users register and manage job requests at hos.onesourcepros.com (HiringOS). Individual professionals register at talentconnect.onesourcepros.com (Talent Connect). Talent Vault previews may be shown within HiringOS or by a customer-specific, nonpublic link provided by a OneSource Partner without requiring a separate account or login. Talent Vault is not a separate candidate registration service. Accessing a direct link does not itself create an account or constitute affirmative acceptance of a customer services agreement. Business account users and candidate account users have different permissions. Candidates are not charged RecruiterOS or SearchOS employer service fees solely because they create a Talent Connect account. A business account may not be used to impersonate a candidate or to access information beyond the user’s authorization. Registration acceptance occurs for the relevant account type; a business customer subsequently authorizes each paid Hiring Kit, Search Order and add-on in its transaction workflow. OneSource may use linked internal recruiting records to fulfill these services under the Privacy Policy and Candidate Privacy Notice, but that does not authorize employer users to view raw candidate records, search internal ATS databases, or access contact details outside specifically permitted workflows. Business customers must maintain accurate organization, billing and user records, safeguard credentials and promptly notify OneSource of misuse. Individual candidates must maintain accurate profiles, protect access credentials and refrain from impersonation or misuse. OneSource may limit access when reasonably needed for safety, security, compliance or breach of these Terms, with notice when practicable.
  4. Products, permitted services and future launches HiringOS offers RecruiterOS (an applicant-driven recruiter-per-job service) and SearchOS (proactive Engaged Search and Retained Executive Search), each governed by its applicable schedule below and an authorized Hiring Kit or Search Order. One Hiring Credit applies to one opening even when openings share a job title or description. Customers must review and authorize the specific product, role, price or fee basis, credits, wallet applications, and milestones before purchasing. FlexWorkforceOS is not included in the active November 4, 2026 schedules. A reserved Schedule C does not itself activate any staffing product or bind a customer to future services. New product-specific terms or changes materially affecting rights or charges will be communicated and accepted as required before those services become effective. FlexWorkforceOS and any staffing, employer-of-record, payroll, or worker benefits services are not included under this version. Schedule C is reserved only; any later launch requires separately published and applicable terms and, if appropriate, a different named contracting entity and customer acceptance.
  5. Talent Connect opportunities, referrals and mentorship Talent Connect enables eligible individual account holders to maintain professional profiles and preferences, review curated opportunities, communicate with OneSource and, if enabled, opt in to referral or mentorship features. Opportunities are informational and do not guarantee interviews, employment, compensation or selection. Participation in any referral feature is voluntary. Referrers must have a lawful basis to provide another person’s contact information, must not upload confidential employer information, and must not represent that OneSource guarantees a job or payment. OneSource will display any applicable reward eligibility, referral qualification, timing, restrictions and payment terms in separate program rules before activating a paid or incentivized referral. No referral reward arises solely from creating an account or making a referral unless such terms expressly provide for one. Mentorship features facilitate professional introductions and discussion; mentors are not OneSource employees or licensed advisers merely because they participate. Participants must act respectfully, avoid harassment, obtain permission before sharing another person’s information, and must not solicit prohibited payments or promise jobs. Program-specific eligibility, safeguarding, mentor verification and any fees will be separately disclosed when a mentorship program is enabled. OneSource may moderate and suspend referral or mentorship activity where necessary to prevent fraud, misuse, privacy violations or harassment. Users remain responsible for the statements and content they submit.
  6. Customer responsibilities and lawful hiring The customer provides truthful job requirements, compensation and company information; obtains necessary rights to submit materials; responds to candidate and search communications; and conducts hiring in accordance with applicable employment, discrimination, accessibility, privacy, salary-transparency and immigration laws. The customer alone decides whom to interview, hire and employ; sets terms of employment; issues official offers; conducts any required background checks and employment authorization processes; and handles payroll, benefits and onboarding. OneSource supports and coordinates recruiting but does not become the employer. The customer must not ask OneSource to use unlawful selection criteria, conceal legally required job information or improperly disclose candidate data.
  7. Talent Vault candidate previews Invited recipients of client-specific links and authorized HiringOS business users may see generalized professional summaries in Talent Vault. Such previews are designed to exclude names, direct contact information, resumes and identifying candidate records. A preview is not an employer submission, authorization to contact a person, or a promise that the underlying individual is available or interested. Direct-link recipients should use the previews only to evaluate legitimate hiring needs and contact the assigned OneSource Partner; they must not attempt to identify individuals from the previews. The link may be revoked or expire. Because combinations of professional attributes may identify a person in some circumstances, users may not attempt to re-identify, triangulate, scrape, match, contact, or externally publish the person behind a preview. Customers must request an introduction through OneSource. OneSource will obtain the candidate’s authorization for the specific employer submission before disclosing an identifiable resume or candidate profile. OneSource may limit, filter, expire, revoke, or remove Talent Vault access, including a direct link, to protect confidentiality, prevent re-identification, and comply with applicable law. For users without an accepted account agreement, our Talent Vault Disclosure & Introduction Policy is a public notice of intended use and conditions; opening a link alone does not establish contractual assent.
  8. Candidate records and confidentiality Candidate resumes, profiles, interview notes, assessments and personal contact details are confidential and may be used by a customer only for legitimate evaluation of the opportunities for which the candidate was authorized to be submitted, subject to applicable law and the relevant order. Customers must restrict access to staff with a legitimate hiring need; must not resell, publish or upload candidate information into unrelated systems; and must honor candidate rights and lawful requests. Candidate-protection terms in SearchOS govern fees for introductions, not ownership of individuals. Each party will protect the other party’s nonpublic business information with reasonable care and disclose it only to personnel and providers who need it to perform obligations, subject to lawful disclosures and reasonable confidentiality exceptions.
  9. Intellectual property and permitted use OneSource and its licensors retain ownership of the platform, recruiting workflows, software, branding and pre-existing materials. Subject to compliance with these Terms, customers receive a limited, nonexclusive, nontransferable right to use their account and deliverables for internal hiring purposes. Customers retain ownership of their job descriptions and supplied materials and grant OneSource permission to use them as needed to deliver approved services. No license to the platform’s source code or proprietary workflows is granted.
  10. Prohibited conduct, access and security Users may not access others’ records without authorization; scrape or reverse engineer the platform; introduce malware; interfere with operations; upload unlawful or infringing content; circumvent purchase or access controls; or use candidate information for unrelated marketing or discriminatory purposes. OneSource may investigate reported abuse and suspend access proportionately, subject to law and contractual obligations.
  11. AI-assisted recruiting operations OneSource may use human-supervised AI tools to help summarize recruiting information, support matching and develop recommendations. OneSource personnel review information and manage recruiting decisions; the employer retains final hiring authority. Use of an AI tool does not eliminate duties concerning accuracy, confidentiality, nondiscrimination or applicable automated-decision requirements. Additional disclosures appear in the Privacy Policy and Candidate Privacy Notice. If a particular AI workflow would trigger specific legal assessments or notices, OneSource will address those requirements before use.
  12. Hiring results and express service remedies Recruiting results depend on candidate interest, market conditions, job requirements, customer actions and third parties. Unless expressly included in an approved service schedule, OneSource does not guarantee a minimum number of applicants or candidates, interviews, a hire, a completion date or continued employment. Express RecruiterOS accountability credits and SearchOS replacement-search rights remain available as stated in these Terms.
  13. Disclaimers and limitation of liability Except for express service commitments and to the extent permitted by law, the website and platform are provided without implied warranties of uninterrupted operation, merchantability or fitness for a particular purpose. Neither party excludes liability that cannot lawfully be excluded. Except where prohibited by law, each party excludes indirect, incidental, special, consequential and punitive damages, including lost profits, arising from these Terms, even if advised of the possibility. OneSource’s aggregate liability for a claim arising from a paid order will not exceed the greater of (a) fees actually paid or payable to OneSource for that order during the 12 months preceding the event giving rise to the claim or (b) $3,900. For a claim involving only free site or candidate-account access, OneSource’s aggregate liability will not exceed $100. These limits do not restrict liability for fraud, willful misconduct, payment obligations, misuse of the other party’s intellectual property or information, or liability that cannot lawfully be limited. Any confidentiality and data-protection liability is subject to mandatory applicable law.
  14. Duration, cancellation and survival An organizational account may be closed upon request, but closure does not cancel accepted orders, unpaid earned charges, candidate-protection obligations, or legally required retention. Product-specific pauses, expiration, cancellations, and refunds are governed by the applicable schedules and Part III. Confidentiality, earned payment rights, protected introductions, intellectual property, dispute provisions, and other terms intended to survive remain effective to the extent lawful.
  15. Notices, changes and legal contact Privacy and legal questions may be sent to privacy@onesourcepros.com or by mail to 11 Apex Dr #300, Marlborough, MA 01752, United States. Updated policies will display a new effective date. OneSource will provide appropriate notice of material changes and seek renewed acceptance where required; posted changes do not retroactively alter fees or obligations already earned under accepted orders.
  16. Governing law and dispute resolution Delaware law governs these Terms and business-customer disputes without regard to conflicts-of-law principles, except to the extent mandatory law protects a party or candidate in another jurisdiction. Before filing a lawsuit, the parties will attempt in good faith to resolve a contract dispute by written notice to privacy@onesourcepros.com and a 30-day opportunity to confer, except when urgent injunctive relief or a statutory deadline requires earlier action. For business-customer claims, the state and federal courts located in Delaware are the exclusive forum, to the extent permitted by law. Candidates and other individual users are not required to surrender nonwaivable statutory rights or protections concerning venue or remedies. No mandatory arbitration agreement is imposed by these Terms.
  17. Severability, assignment and complete agreement If any part of these Terms is unenforceable, the remainder remains in effect to the extent permitted by law. Neither party may assign its obligations without the other’s consent, except to a successor in a bona fide sale or restructuring that assumes the relevant obligations and provides reasonable notice. These Terms, authorized orders, and separately accepted order-specific Payment Terms Agreements or schedules constitute the complete agreement for the relevant transaction; failure to enforce a term is not a waiver. Part II — HiringOS Service Provisions
  18. Scope and service orders The common HiringOS terms and Schedules A and B apply only to active products ordered by an authorized business customer. HiringOS manages job requests, Hiring Kit approvals, Search Orders, service communications, and candidate submissions through hos.onesourcepros.com or another documented OneSource channel. Individual Talent Connect accounts do not create employer recruiting-service obligations. An authorized Hiring Kit or Search Order identifies the opening, approved scope, role classification, fee basis, commitments and any documented exceptions. OneSource may prepare intake material and a Hiring Kit before credit redemption. No candidate account may be used to order paid recruiting services for an employer.
  19. Candidate confidentiality and Talent Vault in HiringOS A customer does not gain direct access to OneSource’s internal ATS, unconsented sourced profiles, candidate contact details or another customer’s search materials merely by subscribing to a service. OneSource submits screened and candidate-authorized representations to the customer for a specified employer and role. The Talent Vault feature may show generalized professional previews without names, contact information or full resumes. Those previews are not formal candidate introductions, do not trigger candidate-protection periods or placement fees by themselves, and do not constitute a candidate’s authorization to be submitted. A formally documented, authorized candidate submission is required for the applicable candidate-protection provisions to begin. OneSource may also distribute client-specific Talent Vault links to selected prospective employers who do not have HiringOS accounts. Viewing such a link requires no login and by itself does not create an order, guarantee exclusivity, redeem credits, or trigger candidate protection. Interested recipients contact the assigned OneSource Partner; any subsequent chargeable engagement requires separate disclosed commercial authorization. Unregistered link viewers have not necessarily accepted these Terms.
  20. Approval of Hiring Credits, wallet balances and charges At the relevant Hiring Kit or Search Order approval, HiringOS presents the specific role, product, price or percentage-fee basis, credit quantity and available balance, eligible Hiring Credit redemption, any eligible wallet balance, promotion or discount, any upfront amount remaining after applications, and any future fee milestones. A wallet balance is usable only against charges for which that wallet credit is eligible. An unused Hiring Credit is not interchangeable with cash or an unrestricted wallet balance. By affirmatively approving a specific Hiring Kit, Search Order, or add-on, an authorized business user approves the identified service, any Hiring Credit redemption, eligible wallet application, immediate amount due, and disclosed future payment milestones. Stripe checkout is the default for immediate payments; separately approved invoice billing is governed by Part III and a customer-specific Payment Terms Agreement. A zero-dollar amount due today does not waive future milestones or an applicable placement fee. Hiring Kit approval redeems one associated RecruiterOS Hiring Credit and begins the 90-day service period; an approved Search Order starts the applicable SearchOS engagement under its stated terms. OneSource records approval identity, date, order details, applicable charges, and accepted version. New materially chargeable services or amendments require separate affirmative order authorization. Schedule A — RecruiterOS™ The following RecruiterOS provisions apply only to authorized RecruiterOS Hiring Kits, Hiring Credits, service periods and additional charges. They do not establish SearchOS placement fees unless a SearchOS conversion is affirmatively authorized. A.1. RecruiterOS — service scope RecruiterOS is an applicant-driven recruiting service for one job opening per redeemed Hiring Credit. Services include intake and advisory; role summary, attraction-based job description and Hiring Kit; approved job distribution through an available 100+ site network; applicant review, screening and presentation; interview coordination and communications; offer-stage support; joining verification; and a 30-day post-joining check-in. OneSource manages recruitment operations while the customer makes all employment decisions. This does not include proactive headhunting unless SearchOS is separately approved. A.2. RecruiterOS — Hiring Credits, packages and validity An individual Hiring Credit costs $3,900 and has a standard $3,900 redemption value, regardless of purchase discount. Packages cost: five or ten credits at $3,650 each; fifteen at $3,400 each; or twenty-five at $3,150 each. A package may be paid in full, over three months at a 5% total premium, or over six months at a 10% total premium, subject to the checkout schedule/approved written billing arrangement. Purchased credits expire if unused 12 months after the agreement date. Credits purchased individually do not retroactively count toward a later package. One Hiring Credit covers one opening even if two openings use identical job descriptions. Creating or withdrawing a draft before Hiring Kit approval does not redeem a credit. The Hiring Kit approval is the single event that redeems a credit, activates service and starts the 90-day clock. Purchased credits are prepaid or subject to the expressly accepted approved installment arrangement. Redeemed credits are ordinarily nonrefundable and not reinstated upon a customer pause, cancellation, internal fill or discontinued opening, subject to law and express written exceptions. A.3. RecruiterOS — delivery period and advertising OneSource prepares the Hiring Kit after completed intake, typically within one business day. With customer approval, initial posting and sponsored advertising are submitted for activation within one business day, subject to third-party processing timelines. The initial listing runs for up to six weeks; recruiting support may continue for the rest of the 90-day service period. One approved LinkedIn or ZipRecruiter sponsored ad is included; additional four-week LinkedIn or ZipRecruiter sponsored advertising is listed at $400, Indeed advertising uses the approved customer-selected spend, and optional AI-search visibility is listed at $100. Only add-ons expressly approved by the customer will be purchased. Advertisement reach, listing acceptance, applicants and hires are not guaranteed. Ads end no later than the 90-day period unless separately agreed. A.4. RecruiterOS — changes, extensions and candidate withdrawal No-charge optimization may include mutually approved changes that increase attraction or expand the candidate pool, including increased compensation, broadened location and corrected details. A customer-requested change that materially restricts the pool, changes seniority/profile or requires substantive extra recruitment may incur a $1,000 amendment charge after prior authorization; at most one chargeable amendment is allowed per opening. Later material changes require a new engagement. Amendments do not restart the 90-day period. A 90-day extension costs $1,500 if approved before commencement. If a selected candidate withdraws before joining, OneSource may continue recruiting for the remainder of the existing period; any material rework follows the amendment rules. A.5. RecruiterOS — measurable service commitments OneSource’s 14 process commitments are: (1) Hiring Kit and recommended add-ons within 1 business day of completed intake; (2) submit approved job for publishing within 1 business day of approval; (3) submit purchased sponsored advertising for activation within 1 business day; (4) weekly recruiting reviews/corrective actions until formal offer issuance; (5) review applications within 3 business days; (6) present screened candidate within 1 business day of completed screening; (7) initiate interview scheduling within 1 business day of request; (8) seven defined candidate touchpoints per interview round; (9) communicate customer feedback to candidate within 1 business day of receipt; (10) communicate candidate feedback to customer within 1 business day; (11) conduct offer conversation within 1 business day of customer offer; (12) reconfirm joining one business day before start; (13) verify joining on scheduled start date; and (14) conduct post-joining check-in 30 days after joining. Commitments are limited to actions reasonably within OneSource’s control; customer, candidate and third-party delays do not automatically constitute breaches. A.6. RecruiterOS — Service Accountability Credit If OneSource misses a qualifying process commitment for reasons reasonably within its control, the customer receives a $175 Service Accountability Credit in the HiringOS wallet, limited to one such credit per redeemed Hiring Credit/opening. It may be applied to eligible additional services or add-ons, not ordinarily cashed out or refunded, and may not increase the SearchOS conversion credit, subject to applicable law. A.7. RecruiterOS — exclusions RecruiterOS does not include guaranteed applicants, qualified candidates, interviews or hires; proactive search except through SearchOS; free post-start replacement; guaranteed completion dates; background/drug screening; employment eligibility verification; immigration or visa services; payroll, employer-of-record, benefits or legal HR advice. A candidate’s resignation or performance after joining does not create a RecruiterOS replacement or refund right. Employer-side duties remain with the customer. Schedule B — SearchOS™ The following SearchOS provisions govern authorized Standard or Specialized Engaged Search and Retained Executive Search Orders, including any qualifying RecruiterOS conversion or first-time introductory coupon. SearchOS fees are separately disclosed at order authorization. B.1. SearchOS — tiers and classification SearchOS includes Standard Engaged Search (15% of first-year base salary for professional roles with broadly transferable skills), Specialized Engaged Search (20% for nonexecutive positions requiring essential specialized industry, technical or domain expertise), and Retained Executive Search (25% for C-suite and EVP positions and VP/Director roles with meaningful profit-and-loss or strategic budget authority). Industry alone does not make a role specialized and VP/Director title alone does not require Retained Executive Search. Variable compensation or heavily commissioned plans require written Partner-approved fee-basis terms before order approval. SearchOS is not a traditional free-to-start contingent search except for the one-time first-search promotional exception below. B.2. SearchOS — services Engaged Search includes strategic intake, search strategy, talent market mapping, direct sourcing and outreach to passive professionals, candidate engagement and qualification, presentation, interview coordination, offer support and joining assistance. Retained Executive Search adds executive talent market analysis, leadership role calibration, heightened confidentiality, and executive-level search advisory and qualification. Independent leadership assessments, compensation-structure advisory and extraordinary third-party expenses are outside standard scope unless separately approved. B.3. SearchOS — credits, fees and milestones For ordinary Engaged Search, an upfront Hiring Credit with standard $3,900 redemption value is required and credited toward the total 15% or 20% professional fee; the balance becomes payable when the placed candidate joins. For ordinary Retained Executive Search, a $3,900 Hiring Credit funds upfront strategy and market discovery, including a report and call within two weeks, and is credited against the total 25% professional fee. Further Retained milestones are one-third of the total percentage fee upon search start; one-third upon the first client interview; and the remaining balance upon candidate joining after deducting all prior payments including the Hiring Credit. Each completed milestone is earned and generally nonrefundable subject to law. Pausing or terminating does not waive milestones already earned, but unachieved future milestones are not automatically accelerated or charged. For positions with materially unusual pay structures, the accepted Search Order must state the fee basis and estimated milestones. B.4. One-time introductory Engaged Search coupon A business customer that has not previously redeemed the offer may use an approved one-time promotional code for its first Standard or Specialized Engaged Search. Upon approval of the associated Hiring Kit/Search Order, the upfront $3,900 Hiring Credit requirement is waived. No $3,900 credit or reduction is applied to the final placement fee: the full agreed 15% or 20% first-year base-salary professional fee is payable upon the placed candidate joining. The code is valid once per qualifying customer and cannot be stacked with another Hiring Credit discount or RecruiterOS conversion credit unless OneSource expressly agrees in writing. The Search Order must show the coupon, eligibility decision and absence of any prepaid credit. All other SearchOS commitments, including 90-day exclusivity and candidate protection, continue to apply. B.5. RecruiterOS-to-SearchOS conversion Starting 14 calendar days after Hiring Kit approval and through the RecruiterOS service term, a customer may convert the same opening to an eligible SearchOS tier through a separately approved Search Order. The previously redeemed credit carries a one-time $3,900 value against the new professional fee, regardless of discount, without a new upfront Hiring Credit payment. Advertising, amendment and add-on fees do not create additional conversion credit, and credits for different openings may not be combined. SearchOS terms replace RecruiterOS scope, exclusivity and guarantees from activation, and a RecruiterOS $1,500 extension no longer applies. The one-time new-client coupon is not automatically combined with conversion. B.6. SearchOS — exclusivity and reviews Engaged and Retained Search include 90 days of exclusivity for the identified position or substantially similar opening unless the Search Order provides a written exception. Exclusivity does not guarantee a placement within 90 days or automatically end all search tasks at day 90. Engaged Search includes a formal three-week progress review; Retained Executive Search includes weekly partner progress calls. The customer aims to provide candidate and interview feedback within one business day, keep requirements and compensation current, make decision makers available and communicate material changes. Delays do not automatically incur a penalty, but may justify a documented recalibration or pause. Written notice is required for cancellation or pause; earned fees remain payable. B.7. SearchOS — candidate protection and introductions The candidate protection period lasts 12 months from a formal HiringOS candidate submission for the covered or substantially similar position. Additional hires of protected candidates may trigger additional professional fees under the Search Order. If a candidate was already in a documented active hiring process, the customer should object in writing within one business day of submission and provide dated evidence. A passive ATS entry or social connection alone is insufficient evidence of active recruiting. OneSource will review timely objections within three business days and may consider credible later-discovered evidence. The provision protects the introduction fee, not ownership or career freedom of candidates. B.8. SearchOS — replacement search guarantee For a candidate placed and hired through SearchOS: Standard Engaged Search carries a 60-calendar-day guarantee; Specialized Engaged Search, 90 calendar days; and Retained Executive Search, six months. If the individual voluntarily resigns or is terminated for documented job-related performance/suitability reasons during the applicable period, OneSource will undertake one replacement search for substantially the same role without an additional professional search fee, provided the original fee is fully paid and the customer notifies OneSource within five business days of separation. The replacement does not reset the original guarantee. It is a search remedy, not a cash refund or guarantee of replacement hire. Exclusions include layoffs, restructuring, elimination of position, material changes to role or work conditions, and employer misconduct or failure to honor agreed terms. Extraordinary expenses require approval. B.9. SearchOS — confidentiality and off-limits Retained Executive Search is confidential by default; Engaged Search may be confidential on request. Confidential executive openings are not publicly posted or disclosed without authorization. Candidate identity and references are handled with appropriate consent and restricted access. OneSource will not proactively solicit professionals it placed away from the customer while they remain employed there. For Retained Search, the relevant customer business unit/function is off-limits for proactive recruitment for 12 months after search completion; for Engaged Search, the directly affected team is off-limits for 12 months after placement. Unrelated divisions and affiliates are not automatically covered, and candidate-initiated requests may be assessed individually. These provisions restrict OneSource outreach, not employee mobility. B.10. Orders, scope changes and ongoing obligations All customer-authorized advertising, assessments, travel, extraordinary expenses and material changes must be documented before charge. OneSource coordinates approved offers, pre-employment communications and joining; the employer handles official offers, screening decisions, verification and onboarding. SearchOS includes customer/new-hire check-ins at 30 and 90 days, six months and one year. Neither a hire nor a hiring date is guaranteed. Fees and remedies remain subject to these Terms, and any express order-specific written exceptions. Schedule C — FlexWorkforceOS™ (reserved; not effective) FlexWorkforceOS is not available under these Terms as of November 4, 2026. No staffing, employer-of-record, worker payroll, worker benefits, timesheet billing or other FlexWorkforceOS obligations arise from acceptance of these Terms. Before activation, OneSource will publish and obtain applicable acceptance of product-specific terms and any necessary entity-specific agreements and privacy/payment amendments. Part III — Billing and Payment Provisions P.1. Scope, separate accounts and order-level payment disclosure The payment provisions in this Part III apply only to purchases authorized by employer customers. Creating a Talent Connect individual account, viewing a Talent Vault preview, or expressing interest in generalized talent does not itself create any RecruiterOS or SearchOS fee, Hiring Credit redemption or placement-fee obligation. An authorized commercial order must disclose the service, fee basis, tax, credits applied, immediately payable amount, and future payment events before acceptance. Hiring Credits and HiringOS wallet credits are different instruments. Hiring Credits are valid and redeemed as stated in Schedule A and the applicable order. Wallet credits apply only to eligible services or add-ons and are not cash or unrestricted offsets against SearchOS fees. Unused Hiring Credits remain subject to their 12-month validity period and are generally not voluntarily refundable, subject to applicable law. P.2. Default Stripe payment at checkout Immediate payment through Stripe checkout is the default for purchases and charges due at authorization. An authorized customer user approves the displayed price and applicable taxes before payment. Payment method details are handled by Stripe under its payment-service terms; OneSource receives transaction status and billing data needed to administer the purchase. A separate customer-approved installment plan or invoice billing agreement may alter the due date for the specified charges. P.3. Approved invoice billing and Payment Terms Agreement A customer may request invoice billing instead of paying immediately through Stripe. Net 7 is OneSource’s recommended invoice option, but it is not automatically granted; OneSource may approve a different Net 7, Net 15, Net 30, Net 45 or Net 60 term as appropriate. Until approved and affirmatively accepted through a separate Payment Terms Agreement, the account remains on immediate Stripe payment terms. Any prior proposal by a OneSource Partner has no effect until the customer accepts the approved terms. A separate customer-accepted Payment Terms Agreement will display the customer organization, authorized approver, products covered, approved Net 7, 15, 30, 45 or 60 term, effective date and version of these Terms. A OneSource Partner’s proposal does not change payment terms until the customer accepts the approved arrangement. The platform records the approval identity, account, terms and timestamp. P.4. Required billing profile For invoice approval, the customer should supply its legal entity name, billing address, billing email, accounts-payable contact, country/state, applicable tax details and any required purchase-order or vendor onboarding identifier. A PO number is optional unless the customer requires one. OneSource may request tax exemption documentation and billing validation proportionate to the arrangement. The customer must update details promptly; inaccurate or missing information may delay invoice approval, not cancel earned charges. P.5. Hiring Credit package installments Hiring Credit unit prices, package levels and redemption rules are set out in Schedule A. For eligible package purchases, the customer may select an expressly accepted three-month installment plan at a 5% premium on total package cost or a six-month plan at a 10% premium. The order displays each payment, due date, and premium before authorization. Installment package purchases require a customer-approved schedule displaying each payment amount, due date and 5% (three-month) or 10% (six-month) package premium. Credit activation and missed installment treatment are governed by the approved schedule; OneSource may suspend further redemptions after notice for unpaid undisputed amounts, without forfeiting rights or remedies required by law. P.6. Add-ons, amendments and extensions Any charge for paid advertising beyond the included sponsored listing, an approved RecruiterOS $1,000 chargeable amendment, a $1,500 extension, optional assessments, travel or extraordinary expenses requires advance customer authorization documented in HiringOS or an equivalent approved written process. No fee is due solely because OneSource suggested an add-on. Stripe charges occur at approval unless the customer has an accepted invoice arrangement; specific charge dates should be displayed in the checkout or order. P.7. Engaged Search charges and first-time coupon Standard Engaged Search is 15% and Specialized Engaged Search is 20% of the accepted first-year base salary fee basis. Ordinarily, one redeemed Hiring Credit worth $3,900 is applied against the total professional fee and the balance becomes payable when the placed candidate joins. An eligible one-time first Engaged Search promotional code waives the upfront Hiring Credit but does not reduce the placement fee: the full 15% or 20% is payable upon candidate joining. SearchOS Schedule B controls coupon eligibility, conversion rules, protection and scope. P.8. Retained Executive Search milestones Retained Executive Search is 25% of first-year base salary. A $3,900 Hiring Credit is applied to that total for initial strategy and market discovery. A further one-third of the total percentage fee is earned upon search start, another one-third upon the first client interview, and the remaining balance is payable upon candidate joining after deducting all prior payments, including the Hiring Credit. An accepted Search Order will show the agreed fee base, milestones, taxes and any adjustment method if final starting base salary changes. Only achieved milestones are earned; later milestones are not automatically accelerated on early cancellation. P.9. Invoices, due dates and disputes For approved invoice customers, Net N means the specified invoice is due N calendar days after the invoice date unless the accepted Payment Terms Agreement expressly provides otherwise. Invoice disputes should be raised promptly by replying to the applicable invoice or contacting the billing representative identified in the customer’s HiringOS billing account; good-faith disputes do not excuse timely payment of undisputed earned charges. OneSource may request supporting records from the customer and will consider reasonable objections. P.10. Cancellation, earned fees and refunds Prepaid Hiring Credits, redeemed recruiting services, and completed SearchOS milestones follow Schedules A and B, the accepted order and mandatory law. Earned milestones remain payable after pause or cancellation; unearned future milestones are not automatically accelerated. Payments for earned services or milestones generally are not refundable, subject to law. The $175 RecruiterOS Service Accountability Credit is restricted HiringOS wallet credit, not an automatic cash or original-method refund, and does not increase the SearchOS conversion credit. P.11. Failed payments, delinquency and suspension For an unsuccessful Stripe payment or an overdue undisputed invoice, OneSource may provide electronic notice and a reasonable opportunity to cure. If the undisputed amount remains unpaid after notice, OneSource may suspend new orders, additional credit redemptions or affected service activity to the extent lawful and practicable, while preserving required privacy, candidate communications and record-access obligations. No automatic late fee or interest charge is imposed under these Terms. Suspension does not cancel earned payment obligations. P.12. Taxes, records and billing contacts Applicable transaction taxes, if any, will be disclosed at purchase or invoicing and may depend on the service, jurisdiction and documentation. Customers must maintain current invoice contacts and approved billing information. OneSource maintains order records showing product, price, coupon, status, authorization, terms version and milestone triggers. Privacy questions: privacy@onesourcepros.com. Billing inquiries and invoice disputes: reply to the invoice or use the billing contact shown in HiringOS; mailing address: 11 Apex Dr #300, Marlborough, MA 01752, United States.